Return & Refund Policy

Last Updated: [Date]

At [Clik & Pick], we strive to provide high-quality products and ensure a smooth shopping experience for every customer. If you receive a damaged, defective, incorrect, or incomplete product, we are happy to assist you with a return or replacement as per the policy below.

1. Eligibility for Returns

A return or replacement request can be raised in the following cases:

• Product received is damaged or defective.
• Wrong product has been delivered.
• Product received is different from the product ordered.
• Product is missing from the package.
• Product has manufacturing or functional issues.

The product must be returned in its original condition and packaging, wherever applicable.

2. Return Request Period

Customers must raise a return/replacement request within 7 days of delivery.

Requests received after 7 days may not be eligible for return or replacement.

3. Products Not Eligible for Return

Returns will generally not be accepted for:

• Products damaged due to improper handling or misuse by the customer.
• Products that have been used, altered, washed or modified after delivery.
• Products returned without original packaging/accessories, wherever applicable.
• Change-of-mind or personal preference, unless specifically mentioned as returnable on the product page.
• Products that are otherwise marked as "Non-Returnable" on the product listing.

4. Damaged Product

If you receive a damaged product, please contact us within 48 hours of delivery with:

• Order ID
• Clear photographs of the product
• Photographs of the outer packaging
• Video of the package opening, if available

Our team will review the request and provide an appropriate resolution.

5. Replacement

Once the return request is approved, we may offer:

• A replacement product, subject to availability; or
• A refund, where replacement is not possible.

Replacement timelines may vary depending on the customer's location and product availability.

6. Refund Policy

If your refund is approved, the refund will be processed to the original payment method used for the order.

Depending on your bank, card issuer or payment provider, the amount may take approximately 5–7 business days to reflect in your account after the refund has been initiated.

For Cash on Delivery orders, the customer may be required to provide valid bank account/UPI details for processing the refund.

7. Return Shipping

If the return is due to a wrong, damaged or defective product, we will arrange or reimburse the applicable return shipping cost, subject to verification.

For returns arising from reasons not covered under this policy, return shipping charges may be borne by the customer.

8. Order Cancellation

Orders may be cancelled before they are dispatched, subject to our order processing status.

Once an order has been dispatched, cancellation may not be possible. If cancellation is accepted before dispatch, the applicable refund will be processed to the original payment method.

9. Refund for Undelivered Orders

If an order is returned to us by the courier due to an unsuccessful delivery, the refund will be processed after the returned package is received and verified, subject to applicable shipping or other charges.

10. How to Raise a Return Request

To request a return, replacement or refund, please contact our customer support team with:

Order ID:
Customer Name:
Reason for Return:
Photos/Videos:

Email: [support@cliknpick.com]
WhatsApp/Phone: [9486394990]

Our support team will review your request and respond as soon as possible.

11. Important Note

We reserve the right to reject return/refund requests that do not meet the eligibility criteria mentioned above or where the product shows signs of misuse, intentional damage or unauthorised modification.

By placing an order on our website, the customer agrees to the terms of this Return & Refund Policy.